1. Acceptance of these terms
By creating an account, subscribing to a plan, or otherwise using Erza AI (the “Service”), you agree to be bound by these Terms of Service (the “Terms”) and by our Privacy Policy, which forms part of this agreement.
If you do not agree with any part of these Terms, do not use the Service. If you are using Erza AI on behalf of a company or other organisation, you confirm that you are authorised to accept these Terms on its behalf, and “you” then refers to that organisation.
2. Who we are
Erza AI (also presented as Erza Studio) is an all-in-one AI writing and content studio operated from Yudistiro St., Palgading, Sinduharjo, Ngaglik District, Sleman Regency, Special Region of Yogyakarta 55581, Indonesia.
Throughout these Terms, “we”, “us” and “our” refer to the operator of Erza AI. You can reach us at hello@erza.ai or +62 851-1132-9511.
3. Eligibility and your account
You must be at least 17 years old, or the age of digital consent in your jurisdiction if that is higher, to create an account. Accounts are personal to you and may not be shared, sold, or transferred without our written consent.
- You are responsible for keeping your password and any two-factor codes confidential.
- You are responsible for all activity that happens under your account, including activity by team members you invite.
- You must give accurate registration details and keep them up to date.
- Tell us promptly at hello@erza.ai if you believe your account has been accessed without your permission.
4. The Service
Erza AI gives you access to AI-assisted tools for drafting, rewriting, checking, and scheduling written content, together with the workspace features that surround them.
The Service evolves. We may add, change, or withdraw features, models, and limits over time. Where a change materially reduces a paid feature you are actively relying on, we will give you reasonable notice by email or in the product before it takes effect.
- Article generation, including quick and automated workflows.
- Writing assistance, paraphrasing, humanising, grammar correction, and AI detection.
- AI chat, templates, collections, and scheduling.
- Availability targets, model choices, and usage limits depend on your plan.
5. Plans, credits, and billing
Some parts of the Service are free and some require a paid plan or credits. Prices, inclusions, and quotas are those shown on our pricing page or in your order at the time you subscribe.
Paid plans renew automatically for the same period until you cancel. By subscribing you authorise us and our payment processors to charge your chosen payment method on each renewal date.
Prices are stated exclusive of any applicable taxes unless we say otherwise, and you are responsible for any tax that applies to your purchase. We may change prices for future billing periods with at least 30 days notice; the change will not affect the period you have already paid for.
- Credits are consumed as you generate or process content and are not a stored monetary value.
- Unused plan credits expire at the end of the billing period unless your plan states otherwise.
- If a payment fails, we may retry it and may suspend paid features until the balance is settled.
- You remain responsible for charges incurred before a cancellation takes effect.
6. Refunds and cancellation
You can cancel a subscription at any time from your billing settings. Cancellation stops the next renewal; your plan stays active until the end of the period you have already paid for, and we do not pro-rate the remainder of that period.
Beyond your rights under applicable consumer law, fees already paid are non-refundable. We will, however, refund a charge that was clearly made in error, and we will consider a refund in good faith where a fault on our side made a paid feature unusable for a sustained period. Refund requests go to hello@erza.ai.
7. Your content
Everything you upload, type, or import into Erza AI stays yours. We claim no ownership of your inputs or of the drafts and documents you build from them.
To run the Service we need a limited licence to handle that material: you grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, and process your content solely in order to operate, secure, and support the Service for you. The licence ends when you delete the content or close your account, except for backups that age out on our normal retention cycle.
You confirm that you have the rights needed to submit the material you submit, and that doing so does not infringe anyone else's copyright, trade marks, privacy, or confidentiality.
8. AI-generated output
As between you and us, you own the output the Service generates for you, subject to your compliance with these Terms and with the terms of the underlying model providers.
AI output is probabilistic. It can be inaccurate, outdated, biased, or entirely fabricated, including citations, statistics, quotations, names, and legal or medical claims that look authoritative but are not. You are responsible for reviewing, fact-checking, and editing output before you publish or otherwise rely on it.
- Because models generate from shared training data, output is not guaranteed to be unique, and comparable prompts may produce similar text for other users.
- We do not warrant that output is free of third-party rights, and originality or plagiarism checks remain your responsibility.
- AI detection scores are statistical estimates, not proof. Do not treat them as a verdict on authorship in academic, employment, or disciplinary decisions.
- Nothing the Service produces is legal, medical, financial, or other professional advice.
9. Acceptable use
You agree not to use Erza AI to create, distribute, or facilitate any of the following, and not to help anyone else do so.
- Content that is unlawful under Indonesian law or the law that applies to you, including material that infringes intellectual property or breaches confidentiality.
- Child sexual abuse material, or any sexual content involving minors.
- Harassment, threats, incitement to violence, or content that promotes hatred against people based on protected characteristics.
- Disinformation campaigns, impersonation of real people or organisations, fabricated news, fake reviews, or academic work passed off in breach of an institution's rules.
- Spam, bulk unsolicited messaging, malware, phishing, or fraudulent or deceptive commercial practices.
- Attempts to reverse-engineer, scrape, resell, or rebrand the Service, to bypass usage limits or safety filters, or to extract the underlying models or prompts.
- Automated access that places an unreasonable load on our infrastructure, or that circumvents rate limits and authentication.
- Uploading personal data of others without a lawful basis, or sensitive personal data you are not authorised to process.
10. Third-party models and services
Erza AI builds on third-party AI model providers, cloud hosting, payment processors, and analytics services. Using the Service means your requests may be processed by those providers under their own terms and policies, and we describe that flow in our Privacy Policy.
We choose our providers carefully, but we do not control them. Where a provider changes, restricts, or discontinues a model, we may substitute a comparable one without notice.
11. Our intellectual property
The Service itself — the software, interface, design, documentation, prompts, name, logo, and other branding — belongs to us or our licensors and is protected by intellectual property law.
These Terms give you a limited, revocable, non-exclusive, non-transferable right to use the Service as it is intended to be used. Nothing here transfers ownership of any part of the Service to you, and you may not use our name or logo without written permission.
12. Feedback
If you send us suggestions, bug reports, or ideas about the Service, we may use them freely and without obligation, payment, or attribution. You are not required to send feedback, and we will not treat it as your confidential information.
13. Suspension and termination
You can stop using the Service and delete your account at any time from your account settings.
We may suspend or terminate your access if you materially breach these Terms, if we are required to by law, or if your use creates a genuine security or legal risk to us or to other users. Except where the breach is serious or ongoing harm makes that impractical, we will tell you the reason and give you a chance to put things right.
On termination, your right to use the Service stops immediately. You will have 30 days to export your content, after which we may delete it in line with the retention periods in our Privacy Policy. Sections that by their nature should survive — content ownership, disclaimers, liability, indemnity, and governing law — continue to apply.
14. Disclaimers
The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties that are not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy of output.
We do not warrant that the Service will be uninterrupted, error-free, or secure against every threat, that defects will be corrected, or that output will meet your requirements. Nothing in this section limits rights you have under mandatory consumer protection law.
15. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, nor for lost profits, lost revenue, lost goodwill, business interruption, or loss or corruption of data arising out of or connected with your use of the Service.
Our total aggregate liability arising out of or relating to these Terms or the Service is limited to the greater of the amount you paid us for the Service in the twelve months before the event giving rise to the claim, or IDR 1,000,000.
These limits do not apply to liability that cannot be excluded by law, including liability for death or personal injury caused by negligence, or for fraud.
16. Indemnity
You agree to indemnify and hold us harmless against claims, losses, liabilities, and reasonable legal costs brought by a third party and arising from your content, your use of output, or your breach of these Terms or of applicable law. We will notify you of any such claim and will not settle it without your consent, which you will not unreasonably withhold.
17. Changes to these Terms
We may update these Terms as the Service and the law change. The date at the top of this page always shows the current version.
For material changes we will give at least 30 days notice by email or an in-product notice before they take effect. Continuing to use the Service after that date means you accept the updated Terms; if you do not accept them, you may cancel and stop using the Service before they take effect.
18. Governing law and disputes
These Terms are governed by the laws of the Republic of Indonesia, without regard to conflict-of-law rules.
If a dispute arises, please contact us first at hello@erza.ai — most issues are resolved quickly that way. If we cannot resolve it within 60 days, the dispute will be submitted to the competent District Court of Sleman, Special Region of Yogyakarta, Indonesia. Nothing here prevents either party from seeking urgent injunctive relief, or you from bringing a claim in a consumer forum where mandatory law gives you that right.
19. Contact us
Questions about these Terms are welcome.
Email: hello@erza.ai — Phone: +62 851-1132-9511 — Address: Yudistiro St., Palgading, Sinduharjo, Ngaglik District, Sleman Regency, Special Region of Yogyakarta 55581, Indonesia.